RetailTrack Mystery Shopping Canada and US
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How Well Are You Standing Out In Customer Service?

You know that the consistency of your customer service delivery will directly and measurably impact the performance of your organization.  You've created operational guidelines and service performance standards to define your expectations, and you've trained your team on how to deliver them.  Now you need to see how well those guidelines and standards are being followed.

You Get What You Inspect, Not What You Expect

One of the truisms of managing people is that, while you won't always get what you expect, you will generally get what you inspect. The closer you monitor specific KPIs, the more people will focus on them.

How Else Will You Know Where To Focus?

Time is money. You need to make sure that your managers are spending their employee and operational development time in the right places. RetailTrack Mystery Shopping shines a light on things that are going well, and the areas where you should focus.

Create Value For Your Organization

You want to make sure that mystery shopping doesn't just become an expense item for your organization. There needs to be a tangible return to justify the investment.  RetailTrack works with you to ensure that your mystery shopping program is laser-focused to achieve the business outcomes you're looking for.

Contact Us Today

To learn more about how RetailTrack can help your company stand out, contact us┬átoday at 1-800-576-6860, or  If you are looking for customer service training, visit our award-winning sister company, Belding Training.

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What is
Mystery Shopping?

CBC Marketplace Mystery Shopping Interview